[DWK Life Sciences] Product Overview

195 Policies

> Ordering We maintain a worldwide network of distributors through which you can purchase the products shown in this catalog. For our complete distributor list, or for a distributor near you, please visit our website at www.wheaton. com. Our suggested list prices for our products are listed on our website in U.S. Dollars. When placing an order, please be ready to provide the WHEATON ® catalog number and product description to the distributor’s Customer Service Representative. > Product Information & Specifications The product information and specifications shown in this catalog were in effect at the time of publication, but are subject to change without notice. For current information please visit our website or contact our customer service department with requests for products which differ from those shown in this catalog. We have a wide range of manufacturing capabilities, and we would be glad to discuss a solution for your business need. Note: All products listed in this catalog are manufactured to DWK Life Sciences specifications and quality requirements. Therefore, DWK Life Sciences reserves the right to make specification changes to these products without notice. In accordance with our policy for continuous improvement to the design of our products or manufacturing techniques, purchasers may notice that items ordered and received may differ from the description and/or photograph of that product appearing in this catalog. > U.S. Department of Commerce We are prohibited from shipping any of our products to purchasers in countries listed on the United States embargo list. For a list of these countries please refer to the U.S. Department of Commerce website. > Exchanges or Returns All requests for exchanges or returns are to be made within 30 days of receipt of shipment and should be directed to the distributor through which you placed your order. All exchanges or returns must have prior approval and be sent back in their original packaging. Returned products will not be accepted without prior approval, an authorized RGA number and original packaging. With respect to returns due to incorrect orders, freight charges must be prepaid and a restocking fee will be assessed against the invoiced amount. Note: Roller Culture Apparatus, Incubators and Bioreactors are made to order and may not be returned. Instrument products that fail during warranty period will be returned and DWK Life Sciences will either repair the unit or replace it with a new one. > Damage in Shipment All shipments should be opened immediately upon receipt for inspection for concealed damages. If concealed damage is discovered, hold the shipping container and packaging materials and immediately request that the carrier make an inspection. If you find damage or shortages, do not accept the shipment until the carrier makes a notation on your delivery receipt or freight bill. All requests for inspection must be made to the carrier within 15 days of receipt of shipment. All claims for damages must be made against the carrier.

> Warranties All goods and materials shall conform to DWK Life Sciences specifications at the time of shipment from our plant. At our option, we will either correct the non-conforming condition or replace any nonconforming goods or materials or issue you a credit in the amount of the purchase price paid and received for such goods. Notification of any claims of nonconformity must be made within ten (10) days after the discovery of any such defect. Before any claim of nonconformity will be honored, DWK Life Sciences must be given an opportunity, after receiving notice of your claim, to inspect the goods or materials claimed to be nonconforming. Unless otherwise stated, any claim for a breach of warranty shall not be made later than six (6) months after the date of delivery of the goods and materials. WE MAKE NO OTHER EXPRESS OR IMPLIED WARRANTY, STATUTORY OR OTHERWISE, CONCERNING MATERIALS OR GOODS SUPPLIED, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE OR ANY WARRANTY OF MERCHANTABILITY. THE WARRANTIES GIVEN HEREUNDER ARE EXCLUSIVELY IN LIEU OF ALL OTHER WARRANTIES EXPRESS OR IMPLIED. WE SHALL NOT BE LIABLE FOR CONSEQUENTIAL, SPECIAL OR INCIDENTAL DAMAGES. WE MAKE NO WARRANTY, EXPRESS OR IMPLIED, WITH RESPECT TO DEFECTS IN OR NONCONFORMITY OF GOODS OR MATERIALS RESULTING FROM DESIGNS OR SPECIFICATIONS PROVIDED BY YOU. TECHNICAL ADVICE IS FURNISHED AS AN ACCOMMODATION TO YOU. WE ASSUME NO LIABILITY FOR TECHNICAL ADVICE AND YOU ACCEPT SUCH ADVICE AT YOUR SOLE RISK.